Shipping Information

Shipping Options

Fairway Exchange offers two shipping options:

• Platform Shipping: We provide pre-paid, tracked shipping labels. The seller simply prints the label and drops off the package.
• Seller Shipping: Some sellers may arrange their own shipping. Tracking information must be provided within 3 business days.

Shipping Timeline

• Sellers must ship within 3 business days of payment confirmation
• Transit time: most orders arrive within 3-7 business days after the seller ships — you'll see the estimate for your shipping option at checkout
• Expedited options available at checkout

Packaging Guidelines

Golf clubs should be properly packaged to prevent damage during transit:

• Wrap clubheads with bubble wrap or foam
• Use a golf-specific shipping box or sturdy cardboard tube
• Fill empty spaces with packing material
• Secure the box with strong tape

Delivery Issues

If your package is lost or arrives damaged, contact us immediately. Your payment is held until delivery, so you're covered if you report before it's released:

• Report issues before the seller is paid — 72 hours after delivery, or sooner if you've already confirmed
• Provide photos of any damage
• We'll work with the carrier to resolve the claim