What happens if the club is damaged during shipping?
If a club arrives damaged, report the issue immediately to Fairway Exchange. We will investigate and work to provide an appropriate resolution, which may include a refund or claim with the shipping carrier.
How does Fairway Exchange handle returns?
If a buyer claims the club does not match the photos or description within 72 hours of delivery, Fairway Exchange will facilitate the return process and refund the buyer once the seller receives the item back.
What is Fairway Exchange?
Fairway Exchange is a specialized marketplace for buying and selling used golf clubs. Our platform is designed to make the process transparent, efficient, and user-friendly for golfers of all levels.
How are transactions secured?
We process payments securely through Stripe, ensuring your financial information is protected.
Can I list accessories or other golf gear?
Fairway Exchange is hyper-focused on clubs to create a more efficient marketplace and maximize the lifespan of golf clubs. As the population of used clubs grows daily, we currently have no plans to include other golf gear.
What if I have an issue with another user?
We do not take these issues lightly. Please report any concerns to our support team or use the in-app reporting feature. Our team is committed to maintaining a safe and trustworthy community.
