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Fairway Exchange Return Policy

Last Updated: September 30, 2024

Online Return Policy

At Fairway Exchange, we want you to be completely satisfied with your purchase. Our return policy is designed to give you peace of mind when shopping with us.

45-Day Satisfaction Guarantee

We offer a 45-Day Satisfaction Guarantee on most items purchased from Fairway Exchange online. This allows you to try out your new golf equipment and return it if you’re not completely satisfied.

Eligibility:

  • Returns must be initiated within 45 days of receiving the item.
  • The item must be in the same condition as when you received it.
  • This guarantee applies to most golf equipment, excluding apparel and footwear.

Refund Options

  • Full refund to the original form of payment (for online orders only).
  • 100% store credit for future purchases on Fairway Exchange.

Please note: We do not provide cash refunds.

Return Rules

  1. Used Items:
    • Return within 45 days in the original condition for a full refund or store credit.
    • Limited to one return per product category per year.
    • Additional returns in the same category may incur a 15% restocking fee.
  2. New Items (In-stock or Custom Orders):
    • Return within 45 days in new condition for a full refund or store credit.
    • If the item has been used but is still in excellent condition (9/10 or better), you can choose between full store credit or 85% refund to the original payment method.
    • Limited to one return per product category per year.
    • Additional returns in the same category may incur a 15% restocking fee.

Restocking Fees

A 15% restocking fee may be applied in the following situations:

  • An item is returned in a condition lower than when it was sold. (Example: A club sold in ‘Like New’ condition is returned in ‘Very Good’ condition.)
  • You have already made a return in the same product category within the calendar year.

A 35% restocking fee may be applied if:

  • A new (10/10 condition) driver, fairway wood, or hybrid shaft is returned with grip installed, tip cut, or OEM adapter sleeve attached.

Non-Refundable Charges

The following charges are not eligible for refund:

  • Shipping costs (including expedited shipping)
  • Customization fees
  • Promotional discounts
  • Apparel and footwear purchases

Shipping

Customers are responsible for return shipping costs. You can request a pre-paid return label (cost: $12.99 per label) by emailing support@fairwayexchange.com or calling our customer service line during business hours. If Fairway Exchange made an error with your order, we will provide a free return shipping label.

Return Merchandise Authorization (RMA)

To ensure efficient processing, we recommend obtaining a Return Merchandise Authorization (RMA) for all returns. Please visit our online returns portal or contact our customer service team to initiate the RMA process.

Return Address

Fairway Exchange Returns [address here]

In-Store Return Policy

Our in-store return policy differs slightly from our online policy to accommodate the unique aspects of in-person shopping.

30-Day Satisfaction Guarantee

Customers can return most items purchased in-store within 30 days of the purchase date.

Eligibility:

  • Returns must be made within 30 days of purchase.
  • The item must be in the same condition as when purchased.
  • This guarantee applies to most golf equipment, excluding apparel and footwear.

Refund Options

  • 100% store credit for future purchases at Fairway Exchange.

Return Rules

  1. Used Items:
    • Return within 30 days in the original condition for full store credit.
    • Limited to one return per product category.
    • Additional returns in the same category may incur a 15% restocking fee.
    • If the item is used and not in the same condition as purchased, you will receive 85% of the purchase price as store credit.
  2. New Items (In-stock or Custom Orders):
    • Return within 30 days for full store credit.
    • If the item has been used, it must be in excellent condition (9/10 or better).
    • For items in new condition, you have up to 7 days from purchase for a full refund to the original payment method.
    • Limited to one return per product category.
    • Additional returns in the same category may incur a 15% restocking fee.

Restocking Fees

A 15% restocking fee may be applied in the following situations:

  • A used item is returned in a condition lower than when it was sold.
  • You have already made a return in the same product category within the calendar year

Non-Refundable Charges

The following charges are not eligible for refund:

  • Shipping costs (for items shipped to store)
  • Customization fees
  • Promotional discounts
  • Apparel and footwear purchases

Frequently Asked Questions

  1. Q: How is the condition of my clubs determined? A: Please refer to the Fairway Exchange Condition Guide on our website for detailed information on how we rate club conditions.
  2. Q: What if I received the wrong item or size? A: Please contact our customer service team immediately. We’ll work to resolve the issue promptly.
  3. Q: Do you offer a demo program? A: Our 45-day satisfaction guarantee for online purchases and 30-day guarantee for in-store purchases effectively serve as our demo program. Please note that multiple returns may result in restocking fees.
  4. Q: What if I make customizations to a used club? A: Any customizations or alterations made to a Fairway Exchange product, beyond a standard grip replacement, may void the return eligibility. This includes changes to length, loft/lie adjustments, shaft swaps, weight modifications, or cosmetic alterations.
  5. Q: What if the item I received isn’t in the condition advertised? A: Please contact our customer service team immediately. We stand behind the accuracy of our product descriptions and will work to resolve any discrepancies.

For any additional questions or concerns about our return policy, please don’t hesitate to contact our customer service team at support@fairwayexchange.com or call us during business hours.

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Contact Information:

Have questions? Contact us at
support@fairwayexchange.com
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